But then, the whole taxi industry sucks, as the article makes clear.
Some argue, like former New York taxi driver Graham Hodges and author of Taxi! A Cultural History of the New York City Cabdriver, that the taxi industry is a kind of utility, similar to public transportation, water and electricity and needs to be dependable, meaning there needs to be regulation to ensure safe cars, honest drivers, and a fair payment scheme. What consumers need, according to Hodges, is avoiding “hyper competition, [and] we don’t want reckless driving, we don’t want drivers about whom we don’t know very much.”
I agree. This whole industry is just horrible. And it is similar to a public utility, a necessity. Call it a public utility and regulate the living Hell out of it. PG and E has a great business model. Public utilities do just fine. They almost never go out of business.